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課程名稱 (中文) 作業管理專題
(英文) Special Topics On Operations Management
開課單位 事業經營研究所
課程代碼 B7170
授課教師 葉焜煌
學分數 3.0 必/選修 選修 開課年級 研究所
先修科目或先備能力:
課程概述與目標: 使學生了解生產系統、產品與服務的區別、生產力、專案管理、產品開發的過程、產能規劃、工廠布置、存貨管理、SCM、MRP、工廠現場管理與生產製造的新發展。
教科書
提供 自編紙本教材

參考教材 1. J. Heizer & B. Render, Operations Management: Sustainability and Supply Cain Management. 12th ed., 2017, Prentice-Hall. (華泰代理)
2. 賴士葆編著, 生產/作業管理, 華泰。
課程大綱 學生學習目標 單元學習活動 學習成效評量 備註
單元主題 內容綱要
1 Operations and Productivity What Is Operations Management?The heritage of operations management, The characteristics of goods and services, Operations for goods and services.
Define operations management, Explain the distinction between goods and services.
了解: What Is Operations Management?The heritage of operations management, The characteristics of goods and services, Operations for goods and services. Define operations management, Explain the distinction between goods and services.  
2 Operations and Productivity The productivity challenge, New challenges in operations management, Ethics, social responsibility, and sustainability
Explain the difference between production and productivity. Compute single-factor productivity, multifactor productivity, Identify the critical variables in enhancing productivity.
Explain the difference between production and productivity. Compute single-factor productivity, multifactor productivity, Identify the critical variables in enhancing productivity.  
3 The Global Environment and Operations Strategy Achieving competitive advantage through operations, The criteria of competitive advantage. The five forces model, The three competitive strategies. Define mission and strategy, Identify and explain three strategic approaches to competitive advantage, Understand the significant key success factors and core competencies.
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    4 Project management The Importance of Project Management, Project Management Techniques: PERT and CPM, Determining the Project Schedule, Variability in Activity Times, Cost-Time Trade-offs and Project Crashing. 1. Use a Gantt chart for scheduling
    2. Draw AOA and AON networks
    3. Complete forward and backward passes for a project
    4. Determine a critical path
    5. Calculate the variance of activity times
    6. Crash a project
     
    5 Product Design Product Development, Issues for Product Design, Product Development Continuum, Application of Decision Trees to Product Design, Transition to Production. QFD. Define product life cycle, Describe a product development system, Build a house of quality, Explain how time-based competition is implemented by OM.  
    6 Quality Management and International Standards Quality and Strategy, Defining Quality, Total Quality Management, Tools of TQM, The Role of Inspection, TQM in Services Define quality and TQM, Describe the ISO international quality standards, Explain what Six Sigma is, Explain how benchmarking is used in TQM, Explain quality robust products and Taguchi concepts, Use the seven tools of TQM.
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    7 Quality Management and International Standards Control chart, Process capability and Six Sigma quality. Control chart, Process capability and Six Sigma quality.  
    8 Capacity Planning and Process Design Define Capacity, Bottleneck Analysis and the Theory of Constraints, Break-Even Analysis. Process strategies, Process Analysis and Design, Line balancing, Special Consideration for Service Process Design. Define capacity, Determine design capacity, effective capacity, and utilization. Perform bottleneck analysis, Compute break-even. Describe four process strategies, compute crossover points for different processes.  
    9 期中考週 期中考週 作業
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    10 Managing Inventory The Importance of Inventory, Managing Inventory, Inventory Models, Inventory Models for Independent Demand. ABC analysis, cycle counting. Conduct an ABC analysis, Explain and use cycle counting, Explain and use the EOQ model for independent inventory demand, Compute a reorder point and safety stock.  
    11 Managing Inventory Probabilistic Models and Safety Stock, Single-Period Model, Fixed-Period (P) Systems. Apply the production order quantity model, Explain and use the quantity discount model,
    Understand service levels and probabilistic inventory models.
     
    12 Material Requirements Planning (MRP) Dependent Demand, Dependent Inventory Model Requirements, MRP Structure, MRP Management, and Lot-Sizing Techniques. Develop a product structure, Build a gross requirements plan, Build a net requirements plan, Determine lot sizes for lot-for-lot, EOQ, and POQ.  
    13 Scheduling in the Short-Term Define Sequencing and Scheduling, methods and criteria for Sequencing and Scheduling, Gantt charts. Describe each of the priority sequencing rules and use Johnson’s rule. Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule. Draw Gantt loading and scheduling charts.
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    14 Scheduling in the Short-Term Define Sequencing and Scheduling, methods and criteria for Sequencing and Scheduling, Gantt charts. Describe each of the priority sequencing rules and use Johnson’s rule. Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule. Draw Gantt loading and scheduling charts.  
    15 JIT, Lean Operations, and the Toyota Production System Introduction to Toyota Production System, Just-in-Time, and Lean Operations. Define the seven wastes and the 5Ss. Define just-in-time, TPS, and lean operations.
    Define the seven wastes and the 5Ss.
     
    16 JIT, Lean Operations, and the Toyota Production System Introduction to Lean operations , define setup time and methods to reduce setup cost. Explain JIT partnerships, Determine optimal setup time.
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    17 生產作業的趨勢 生產作業的趨勢與發展--AI與自動化 瞭解目前生產作業的趨勢與發展  
    18 期末考週 期末考週 期末考週  

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    評量方法: 其他評量:40%   作業:60%  
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    扣考規定:http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504