B7170 教學大綱表

教學大綱表 (111學年度第1學期)

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課程名稱 Course Title	(中文) 作業管理專題 (英文) Special Topics On Operations Management			開課單位 Departments	事業經營研究所
				課程代碼 Course No.	B7170
授課教師 Instructor	黃憲隆
學分數 Credit	3.0	必/選修 core required/optional	選修	開課年級 Level	研究所
先修科目或先備能力(Course Pre-requisites)：
課程概述與目標(Course Overview and Goals)：使學生了解生產系統、產品與服務的區別、生產力、專案管理、產品開發的過程、產能規劃、工廠布置、存貨管理、SCM、MRP、工廠現場管理與生產製造的新發展。
教科書(Textbook)	提供自編紙本教材
參考教材(Reference)	1. J. Heizer & B. Render, Operations Management: Sustainability and Supply Cain Management. 12th ed., 2017, Prentice-Hall. (華泰代理) 2. 賴士葆編著, 生產/作業管理, 華泰。

課程大綱 Syllabus			學生學習目標 Learning Objectives	單元學習活動 Learning Activities	學習成效評量 Evaluation	備註 Notes
序 No.	單元主題 Unit topic	內容綱要 Content summary	學生學習目標 Learning Objectives	單元學習活動 Learning Activities	學習成效評量 Evaluation	備註 Notes
1	Operations and Productivity	What Is Operations Management?The heritage of operations management, The characteristics of goods and services, Operations for goods and services. Define operations management, Explain the distinction between goods and services.	了解: What Is Operations Management?The heritage of operations management, The characteristics of goods and services, Operations for goods and services. Define operations management, Explain the distinction between goods and services.
2	Operations and Productivity	The productivity challenge, New challenges in operations management, Ethics, social responsibility, and sustainability Explain the difference between production and productivity. Compute single-factor productivity, multifactor productivity, Identify the critical variables in enhancing productivity.	Explain the difference between production and productivity. Compute single-factor productivity, multifactor productivity, Identify the critical variables in enhancing productivity.
3	The Global Environment and Operations Strategy	Achieving competitive advantage through operations, The criteria of competitive advantage. The five forces model, The three competitive strategies.	Define mission and strategy, Identify and explain three strategic approaches to competitive advantage, Understand the significant key success factors and core competencies.
4	Project management	The Importance of Project Management, Project Management Techniques: PERT and CPM, Determining the Project Schedule, Variability in Activity Times, Cost-Time Trade-offs and Project Crashing.	1. Use a Gantt chart for scheduling 2. Draw AOA and AON networks 3. Complete forward and backward passes for a project 4. Determine a critical path 5. Calculate the variance of activity times 6. Crash a project
5	Product Design	Product Development, Issues for Product Design, Product Development Continuum, Application of Decision Trees to Product Design, Transition to Production. QFD.	Define product life cycle, Describe a product development system, Build a house of quality, Explain how time-based competition is implemented by OM.
6	Quality Management and International Standards	Quality and Strategy, Defining Quality, Total Quality Management, Tools of TQM, The Role of Inspection, TQM in Services	Define quality and TQM, Describe the ISO international quality standards, Explain what Six Sigma is, Explain how benchmarking is used in TQM, Explain quality robust products and Taguchi concepts, Use the seven tools of TQM.
7	Quality Management and International Standards	Control chart, Process capability and Six Sigma quality.	Control chart, Process capability and Six Sigma quality.
8	Capacity Planning and Process Design	Define Capacity, Bottleneck Analysis and the Theory of Constraints, Break-Even Analysis. Process strategies, Process Analysis and Design, Line balancing, Special Consideration for Service Process Design.	Define capacity, Determine design capacity, effective capacity, and utilization. Perform bottleneck analysis, Compute break-even. Describe four process strategies, compute crossover points for different processes.
9	期中考週	期中考週	作業
10	Managing Inventory	The Importance of Inventory, Managing Inventory, Inventory Models, Inventory Models for Independent Demand. ABC analysis, cycle counting.	Conduct an ABC analysis, Explain and use cycle counting, Explain and use the EOQ model for independent inventory demand, Compute a reorder point and safety stock.
11	Managing Inventory	Probabilistic Models and Safety Stock, Single-Period Model, Fixed-Period (P) Systems.	Apply the production order quantity model, Explain and use the quantity discount model, Understand service levels and probabilistic inventory models.
12	Material Requirements Planning (MRP)	Dependent Demand, Dependent Inventory Model Requirements, MRP Structure, MRP Management, and Lot-Sizing Techniques.	Develop a product structure, Build a gross requirements plan, Build a net requirements plan, Determine lot sizes for lot-for-lot, EOQ, and POQ.
13	Scheduling in the Short-Term	Define Sequencing and Scheduling, methods and criteria for Sequencing and Scheduling, Gantt charts. Describe each of the priority sequencing rules and use Johnson’s rule.	Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule. Draw Gantt loading and scheduling charts.
14	Scheduling in the Short-Term	Define Sequencing and Scheduling, methods and criteria for Sequencing and Scheduling, Gantt charts. Describe each of the priority sequencing rules and use Johnson’s rule.	Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule. Draw Gantt loading and scheduling charts.
15	JIT, Lean Operations, and the Toyota Production System	Introduction to Toyota Production System, Just-in-Time, and Lean Operations. Define the seven wastes and the 5Ss.	Define just-in-time, TPS, and lean operations. Define the seven wastes and the 5Ss.
16	JIT, Lean Operations, and the Toyota Production System	Introduction to Lean operations , define setup time and methods to reduce setup cost.	Explain JIT partnerships, Determine optimal setup time.
17	生產作業的趨勢	生產作業的趨勢與發展--AI與自動化	瞭解目前生產作業的趨勢與發展
18	期末考週	期末考週	期末考週

教學要點概述：
1.自編教材 Handout by Instructor：
□ 1-1.簡報 Slids
□ 1-2.影音教材 Videos
□ 1-3.教具 Teaching Aids
□ 1-4.教科書 Textbook
□ 1-5.其他 Other
□ 2.自編評量工具/量表 Educational Assessment
□ 3.教科書作者提供 Textbook

成績考核 Performance Evaluation：其他評量：40% 作業：60%

教學資源(Teaching Resources)：
□ 教材電子檔(Soft Copy of the Handout or the Textbook)
□ 課程網站(Website)
課程網站(Website)：網路大學
扣考規定：http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504