教學大綱表
請遵守智慧財產權，勿使用非法影印教科書，避免觸法。
課程名稱 (中文) 高等資訊管理系統
(英文) Advanced Management Information System 		開課單位 資訊經營研究所
課程代碼 N5030
授課教師 林淑瓊
學分數 3.0 必/選修 選修 開課年級 研究所
先修科目或先備能力：
課程概述與目標：The purpose of this course is to build a basic framework for the relationships among business strategy, information systems strategy, and organizational strategies. Students will learn how IT relates to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways.
教科書 Kevin J. Smith,The Practical Guide To World-Class IT Service Management, The Anima Group (February 14, 2017), 460 pages, ISBN-10: 057818897X
ISBN-13: 978-0578188973
參考教材 Keri E. Pearlson and Carol S. Saunders, Strategic Management of Information Systems, 5th Edition International Student Version, November 2012, ©2013 John Wiley & Sons Singapore Pte. Ltd., 416 Pages, ISBN: 978-1-118-32254-3.
課程大綱 學生學習目標 單元學習活動 學習成效評量 備註
週 單元主題 內容綱要
1 Overview 1. Scope of the book – the core 6 and world-class 12
2. A brief history of IT service management 		1. Scope of the book – the core 6 and world-class 12
2. A brief history of IT service management
  • 個案研究
  • 討論
  • 講授
    •      		 
    2 Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO
  • 個案研究
  • 討論
  • 講授
    •      		 
    3 Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO
  • 個案研究
  • 討論
  • 講授
    •      		 
    4 Incidents Incidents Incidents
  • 個案研究
  • 討論
  • 講授
    •      		 
    5 Service requests Service requests Service requests
  • 個案研究
  • 討論
  • 講授
    •      		 
    6 Service catalog Service catalog Service catalog
  • 個案研究
  • 討論
  • 講授
    •      		 
    7 Problem management Problem management Problem management
  • 個案研究
  • 討論
  • 講授
    •      		 
    8 Knowledge management Knowledge management Knowledge management
  • 個案研究
  • 討論
  • 講授
    •      		 
    9 期中考 期中考 期中考
  • 期中考
    •      		 
    10 Service level management Service level management Service level management
  • 個案研究
  • 討論
  • 講授
    •      		 
    11 Asset and configuration management Asset and configuration management Asset and configuration management
  • 個案研究
  • 討論
  • 講授
    •      		 
    12 Change management Change management Change management
  • 個案研究
  • 討論
  • 講授
    •      		 
    13 Release management Release management Release management
  • 個案研究
  • 討論
  • 講授
    •      		 
    14 Availability management Availability management Availability management
  • 個案研究
  • 討論
  • 講授
    •      		 
    15 Service portfolios and Service automation 1. Service portfolios
    2. Service automation     		1. Service portfolios
    2. Service automation
  • 個案研究
  • 討論
  • 講授
    •      		 
    16 Enterprise service management Enterprise service management Enterprise service management
  • 個案研究
  • 討論
  • 講授
    •      		 
    17 The future of IT service management 1. The consumerization of IT service management
    2. The future of IT service management     		1. The consumerization of IT service management
    2. The future of IT service management
  • 個案研究
  • 討論
  • 講授
    •      		 
    18 期末考 期末考 期末考
  • 期末考
    •      		 

    教學要點概述：
    教材編選： ■ 自編教材 □ 教科書作者提供
    評量方法： 期末考：20%   期中考：20%   其他評量：20%   報告：40%  
    教學資源： ■ 教材電子檔 □ 課程網站
    扣考規定：http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504