N5030B 教學大綱表

教學大綱表 (109學年度第1學期)

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課程名稱 Course Title	(中文) 高等資訊管理系統 (英文) Advanced Management Information System			開課單位 Departments	資訊經營研究所
				課程代碼 Course No.	N5030B
授課教師 Instructor	陳煇煌
學分數 Credit	3.0	必/選修 core required/optional	選修	開課年級 Level	研究所
先修科目或先備能力(Course Pre-requisites)：
課程概述與目標(Course Overview and Goals)：The purpose of this course is to build a basic framework for the relationships among business strategy, information systems strategy, and organizational strategies. Students will learn how IT relates to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways.
教科書(Textbook)	Kevin J. Smith,The Practical Guide To World-Class IT Service Management, The Anima Group (February 14, 2017), 460 pages, ISBN-10: 057818897X ISBN-13: 978-0578188973
參考教材(Reference)	Keri E. Pearlson and Carol S. Saunders, Strategic Management of Information Systems, 5th Edition International Student Version, November 2012, ©2013 John Wiley & Sons Singapore Pte. Ltd., 416 Pages, ISBN: 978-1-118-32254-3.

課程大綱 Syllabus			學生學習目標 Learning Objectives	單元學習活動 Learning Activities	學習成效評量 Evaluation	備註 Notes
序 No.	單元主題 Unit topic	內容綱要 Content summary	學生學習目標 Learning Objectives	單元學習活動 Learning Activities	學習成效評量 Evaluation	備註 Notes
1	Overview	1. Scope of the book – the core 6 and world-class 12 2. A brief history of IT service management	1. Scope of the book – the core 6 and world-class 12 2. A brief history of IT service management
2	Understanding ITIL, COBIT, and ISO	Understanding ITIL, COBIT, and ISO	Understanding ITIL, COBIT, and ISO
3	Understanding ITIL, COBIT, and ISO	Understanding ITIL, COBIT, and ISO	Understanding ITIL, COBIT, and ISO
4	Incidents	Incidents	Incidents
5	Service requests	Service requests	Service requests
6	Service catalog	Service catalog	Service catalog
7	Problem management	Problem management	Problem management
8	Knowledge management	Knowledge management	Knowledge management
9	期中考	期中考	期中考
10	Service level management	Service level management	Service level management
11	Asset and configuration management	Asset and configuration management	Asset and configuration management
12	Change management	Change management	Change management
13	Release management	Release management	Release management
14	Availability management	Availability management	Availability management
15	Service portfolios and Service automation	1. Service portfolios 2. Service automation	1. Service portfolios 2. Service automation
16	Enterprise service management	Enterprise service management	Enterprise service management
17	The future of IT service management	1. The consumerization of IT service management 2. The future of IT service management	1. The consumerization of IT service management 2. The future of IT service management
18	期末考	期末考	期末考

教學要點概述：
1.自編教材 Handout by Instructor：
□ 1-1.簡報 Slids
□ 1-2.影音教材 Videos
□ 1-3.教具 Teaching Aids
□ 1-4.教科書 Textbook
□ 1-5.其他 Other
□ 2.自編評量工具/量表 Educational Assessment
□ 3.教科書作者提供 Textbook

成績考核 Performance Evaluation：期末考：20% 期中考：20% 其他評量：20% 報告：40%

教學資源(Teaching Resources)：
□ 教材電子檔(Soft Copy of the Handout or the Textbook)
□ 課程網站(Website)
扣考規定：https://curri.ttu.edu.tw/p/412-1033-1254.php