| 課程名稱 Course Title |
(中文) 高等資訊管理系統 (英文) Advanced Management Information System |
開課單位 Departments |
資訊經營研究所 | ||
| 課程代碼 Course No. |
N5030 | ||||
| 授課教師 Instructor |
林淑瓊 | ||||
| 學分數 Credit |
3.0 | 必/選修 core required/optional |
選修 | 開課年級 Level |
研究所 |
| 先修科目或先備能力Course Pre-requisites： | |||||
| 課程概述與目標 Course Overview and Goals：The purpose of this course is to build a basic framework for the relationships among business strategy, information systems strategy, and organizational strategies. Students will learn how IT relates to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways. | |||||
| 教科書 Textbook |
Kevin J. Smith,The Practical Guide To World-Class IT Service Management, The Anima Group (February 14, 2017), 460 pages, ISBN-10: 057818897X ISBN-13: 978-0578188973 |
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| 參考教材 Reference |
Keri E. Pearlson and Carol S. Saunders, Strategic Management of Information Systems, 5th Edition International Student Version, November 2012, ©2013 John Wiley & Sons Singapore Pte. Ltd., 416 Pages, ISBN: 978-1-118-32254-3. | ||||
| 課程大綱 Syllabus |
學生學習目標 Learning Objectives |
單元學習活動 Learning Activities |
學習成效評量 Evaluation |
備註 Notes |
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| 週 Week | 單元主題 Unit topic |
內容綱要 Content summary |
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| 1 | Overview | 1. Scope of the book – the core 6 and world-class 12 2. A brief history of IT service management |
1. Scope of the book – the core 6 and world-class 12 2. A brief history of IT service management |
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| 2 | Understanding ITIL, COBIT, and ISO | Understanding ITIL, COBIT, and ISO | Understanding ITIL, COBIT, and ISO |
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| 3 | Understanding ITIL, COBIT, and ISO | Understanding ITIL, COBIT, and ISO | Understanding ITIL, COBIT, and ISO |
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| 4 | Incidents | Incidents | Incidents |
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| 5 | Service requests | Service requests | Service requests |
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| 6 | Service catalog | Service catalog | Service catalog |
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| 7 | Problem management | Problem management | Problem management |
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| 8 | Knowledge management | Knowledge management | Knowledge management |
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| 9 | 期中考 | 期中考 | 期中考 |
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| 10 | Service level management | Service level management | Service level management |
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| 11 | Asset and configuration management | Asset and configuration management | Asset and configuration management |
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| 12 | Change management | Change management | Change management |
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| 13 | Release management | Release management | Release management |
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| 14 | Availability management | Availability management | Availability management |
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| 15 | Service portfolios and Service automation | 1. Service portfolios 2. Service automation |
1. Service portfolios 2. Service automation |
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| 16 | Enterprise service management | Enterprise service management | Enterprise service management |
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| 17 | The future of IT service management | 1. The consumerization of IT service management 2. The future of IT service management |
1. The consumerization of IT service management 2. The future of IT service management |
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| 18 | 期末考 | 期末考 | 期末考 |
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教學要點概述 Overview of Teaching Points： |