教學大綱表 Syllabus
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課程名稱
Course Title
(中文) 高等資訊管理系統
(英文) Advanced Management Information System
開課單位
Departments
資訊經營研究所
課程代碼
Course No.
N5030
授課教師
Instructor
林淑瓊
學分數
Credit
3.0 必/選修
core required/optional
選修 開課年級
Level
研究所
先修科目或先備能力Course Pre-requisites:
課程概述與目標 Course Overview and Goals:The purpose of this course is to build a basic framework for the relationships among business strategy, information systems strategy, and organizational strategies. Students will learn how IT relates to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways.
教科書
Textbook
Kevin J. Smith,The Practical Guide To World-Class IT Service Management, The Anima Group (February 14, 2017), 460 pages, ISBN-10: 057818897X
ISBN-13: 978-0578188973
參考教材
Reference
Keri E. Pearlson and Carol S. Saunders, Strategic Management of Information Systems, 5th Edition International Student Version, November 2012, ©2013 John Wiley & Sons Singapore Pte. Ltd., 416 Pages, ISBN: 978-1-118-32254-3.
課程大綱
Syllabus
學生學習目標
Learning Objectives
單元學習活動
Learning Activities
學習成效評量
Evaluation
備註
Notes

Week
單元主題
Unit topic
內容綱要
Content summary
1 Overview 1. Scope of the book – the core 6 and world-class 12
2. A brief history of IT service management
1. Scope of the book – the core 6 and world-class 12
2. A brief history of IT service management
  • 個案研究
  • 討論
  • 講授
  •  
    2 Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO
  • 個案研究
  • 討論
  • 講授
  •  
    3 Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO
  • 個案研究
  • 討論
  • 講授
  •  
    4 Incidents Incidents Incidents
  • 個案研究
  • 討論
  • 講授
  •  
    5 Service requests Service requests Service requests
  • 個案研究
  • 討論
  • 講授
  •  
    6 Service catalog Service catalog Service catalog
  • 個案研究
  • 討論
  • 講授
  •  
    7 Problem management Problem management Problem management
  • 個案研究
  • 討論
  • 講授
  •  
    8 Knowledge management Knowledge management Knowledge management
  • 個案研究
  • 討論
  • 講授
  •  
    9 期中考 期中考 期中考
  • 期中考 Midterm
  •  
    10 Service level management Service level management Service level management
  • 個案研究
  • 討論
  • 講授
  •  
    11 Asset and configuration management Asset and configuration management Asset and configuration management
  • 個案研究
  • 討論
  • 講授
  •  
    12 Change management Change management Change management
  • 個案研究
  • 討論
  • 講授
  •  
    13 Release management Release management Release management
  • 個案研究
  • 討論
  • 講授
  •  
    14 Availability management Availability management Availability management
  • 個案研究
  • 討論
  • 講授
  •  
    15 Service portfolios and Service automation 1. Service portfolios
    2. Service automation
    1. Service portfolios
    2. Service automation
  • 個案研究
  • 討論
  • 講授
  •  
    16 Enterprise service management Enterprise service management Enterprise service management
  • 個案研究
  • 討論
  • 講授
  •  
    17 The future of IT service management 1. The consumerization of IT service management
    2. The future of IT service management
    1. The consumerization of IT service management
    2. The future of IT service management
  • 個案研究
  • 討論
  • 講授
  •  
    18 期末考 期末考 期末考
  • 期末考 Final Exam
  •  

    教學要點概述 Overview of Teaching Points:
    教材編選 Teaching Materials: ■ 自編教材 Handout by Instructor □ 教科書作者提供 Textbook
    評量方法 Evaluation: 期末考 Final Exam:20%   期中考 Midterm:20%   其他評量 Others:20%   報告 Presentation:40%  
    教學資源 Teaching Resources: ■ 教材電子檔 Soft Copy of the Handout or the Textbook □ 課程網站 Website
    扣考規定 The rule of being able to take the final exam of the course:http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504