N5030 教學大綱表

教學大綱表 (112學年度第1學期)

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課程名稱 Course Title	(中文) 高等資訊管理系統 (英文) Advanced Management Information System			開課單位 Departments	資訊經營研究所
				課程代碼 Course No.	N5030
授課教師 Instructor	林淑瓊
學分數 Credit	3.0	必/選修 core required/optional	選修	開課年級 Level	研究所
先修科目或先備能力(Course Pre-requisites)：資訊管理導論
課程概述與目標(Course Overview and Goals)：The purpose of this course is to build a basic framework for the relationships among business strategy, information systems strategy, and organizational strategies. Students will learn how IT relates to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways.
教科書(Textbook)	Kevin J. Smith,The Practical Guide To World-Class IT Service Management, The Anima Group (February 14, 2017), 460 pages, ISBN-10: 057818897X ISBN-13: 978-0578188973 數位時代雜誌
參考教材(Reference)	Keri E. Pearlson and Carol S. Saunders, Strategic Management of Information Systems, 5th Edition International Student Version, November 2012, ©2013 John Wiley & Sons Singapore Pte. Ltd., 416 Pages, ISBN: 978-1-118-32254-3.

課程大綱 Syllabus			學生學習目標 Learning Objectives	單元學習活動 Learning Activities	學習成效評量 Evaluation	備註 Notes
序 No.	單元主題 Unit topic	內容綱要 Content summary	學生學習目標 Learning Objectives	單元學習活動 Learning Activities	學習成效評量 Evaluation	備註 Notes
1	Overview	1. Scope of the book – the core 6 and world-class 12 2. A brief history of IT service management	1. Scope of the book – the core 6 and world-class 12 2. A brief history of IT service management	討論講授個別或小組指導	作業
2	Understanding ITIL, COBIT, and ISO	Understanding ITIL, COBIT, and ISO Case Study	Understanding ITIL, COBIT, and ISO Case Study	討論講授個案研究	作業報告
3	Service requests	Service requests Case Study	Service requests Case Study	討論演講個案研究	作業報告
4	Service catalog	Service catalog Case Study	Service catalog Case Study	討論演講個案研究	作業報告
5	Problem management	Problem management Case Study	Problem management Case Study	討論講授個案研究	作業報告
6	Knowledge management	Knowledge management Case Study	Knowledge management Case Study	討論講授個案研究	作業報告
7	期中考	期中報告	期中報告	個案研究	作業
8	Service level management	Service level management Case Study	Service level management Case Study	討論講授個案研究	作業報告
9	Asset and configuration management	Asset and configuration management Case Study	Asset and configuration management Case Study	討論講授個案研究	作業報告
10	Change management	Change management Case Study	Change management Case Study	討論講授個案研究	作業報告
11	Release management	Release management Case Study	Release management Case Study	討論講授個案研究	作業報告
12	Availability management	Availability management Case Study	Availability management Case Study	討論講授個案研究	作業報告
13	Service portfolios and Service automation	1. Service portfolios 2. Service automation Case Study	1. Service portfolios 2. Service automation Case Study	討論講授個案研究閱讀討論	作業報告
14	Enterprise service management	Enterprise service management Case Study	Enterprise service management Case Study	討論講授個案研究	作業報告
15	The future of IT service management	1. The consumerization of IT service management 2. The future of IT service management Case Study	1. The consumerization of IT service management 2. The future of IT service management Case Study	討論講授個案研究	作業報告
16	期末考	期末報告	期末報告	個案研究	作業
17	Project Report	Project Report	Project Report	個別或小組指導個案研究	作業彈性教學
18	Project Report	Project Report	Project Report	個別或小組指導個案研究	作業彈性教學

彈性教學週活動規劃

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實施方式
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教學說明
Teaching instructions

彈性教學評量方式
Evaluation

備註
Notes

教學要點概述：
1.自編教材 Handout by Instructor：
■ 1-1.簡報 Slids
□ 1-2.影音教材 Videos
□ 1-3.教具 Teaching Aids
■ 1-4.教科書 Textbook
■ 1-5.其他 Other
□ 2.自編評量工具/量表 Educational Assessment
□ 3.教科書作者提供 Textbook

成績考核 Performance Evaluation：期末考：20% 期中考：10% 專題：20% 報告：30% 彈性教學：10% 作業：10%

教學資源(Teaching Resources)：
□ 教材電子檔(Soft Copy of the Handout or the Textbook)
□ 課程網站(Website)
扣考規定：http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504