教學大綱表 (109學年度 第1學期)
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課程名稱
Course Title		 (中文) 高等資訊管理系統
(英文) Advanced Management Information System 		開課單位
Departments		 資訊經營研究所
課程代碼
Course No.		 N5030B
授課教師
Instructor		 陳煇煌
學分數
Credit		 3.0 必/選修
core required/optional		 選修 開課年級
Level		 研究所
先修科目或先備能力(Course Pre-requisites)：
課程概述與目標(Course Overview and Goals)：The purpose of this course is to build a basic framework for the relationships among business strategy, information systems strategy, and organizational strategies. Students will learn how IT relates to organizational design and business strategy, how to recognize opportunities in the work environment, and how to apply current technologies in innovative ways.
教科書(Textbook) Kevin J. Smith,The Practical Guide To World-Class IT Service Management, The Anima Group (February 14, 2017), 460 pages, ISBN-10: 057818897X
ISBN-13: 978-0578188973
參考教材(Reference) Keri E. Pearlson and Carol S. Saunders, Strategic Management of Information Systems, 5th Edition International Student Version, November 2012, ©2013 John Wiley & Sons Singapore Pte. Ltd., 416 Pages, ISBN: 978-1-118-32254-3.
課程大綱 Syllabus 學生學習目標
Learning Objectives		 單元學習活動
Learning Activities		 學習成效評量
Evaluation		 備註
Notes
序
No.		 單元主題
Unit topic		 內容綱要
Content summary
1 Overview 1. Scope of the book – the core 6 and world-class 12
2. A brief history of IT service management 		1. Scope of the book – the core 6 and world-class 12
2. A brief history of IT service management		  
2 Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO  
3 Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO Understanding ITIL, COBIT, and ISO  
4 Incidents Incidents Incidents  
5 Service requests Service requests Service requests  
6 Service catalog Service catalog Service catalog  
7 Problem management Problem management Problem management  
8 Knowledge management Knowledge management Knowledge management  
9 期中考 期中考 期中考  
10 Service level management Service level management Service level management  
11 Asset and configuration management Asset and configuration management Asset and configuration management  
12 Change management Change management Change management  
13 Release management Release management Release management  
14 Availability management Availability management Availability management  
15 Service portfolios and Service automation 1. Service portfolios
2. Service automation 		1. Service portfolios
2. Service automation		  
16 Enterprise service management Enterprise service management Enterprise service management  
17 The future of IT service management 1. The consumerization of IT service management
2. The future of IT service management 		1. The consumerization of IT service management
2. The future of IT service management		  
18 期末考 期末考 期末考  


教學要點概述：
1.自編教材 Handout by Instructor：
□ 1-1.簡報 Slids
□ 1-2.影音教材 Videos
□ 1-3.教具 Teaching Aids
□ 1-4.教科書 Textbook
□ 1-5.其他 Other
□ 2.自編評量工具/量表 Educational Assessment
□ 3.教科書作者提供 Textbook

成績考核 Performance Evaluation： 期末考：20%   期中考：20%   其他評量：20%   報告：40%  

教學資源(Teaching Resources)：
□ 教材電子檔(Soft Copy of the Handout or the Textbook)
□ 課程網站(Website)
扣考規定：http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504