教學大綱表 (113學年度 第1學期)
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課程名稱
Course Title		 (中文) 服務型機器人
(英文) Service Robots And Social Robots 		開課單位
Departments		 資訊經營研究所
課程代碼
Course No.		 N5530
授課教師
Instructor		 胡志堅
學分數
Credit		 3.0 必/選修
core required/optional		 選修 開課年級
Level		 研究所
先修科目或先備能力(Course Pre-requisites)：
課程概述與目標(Course Overview and Goals)：This course focuses on introducing smart devices and their integrated application systems, including IoT (Internet of Things) products, sensing technologies, and robots. It covers the basic principles and conceptual knowledge of these devices and explains the relevant applications of service robots through research cases and specific examples from around the world. The course design includes case studies, classroom discussions, group discussions, and system implementation (with flexible adjustments), which will help learners without an engineering background to understand the trends in intelligent service systems and service robots. Additionally, it provides insights into the development and applications of robots in industries such as manufacturing, commerce, finance, service, and education.

Teaching Objectives:

Understand the conceptual knowledge of ICT (Internet and Communication Technology).
Observe the trends in intelligent service systems and service robots.
Comprehend the development and applications of robots in industries such as manufacturing, commerce, service, and education.
Guide learners to understand how to integrate multiple technological elements for system design and development.
Establish cross-disciplinary knowledge and critical thinking skills for learners.
教科書(Textbook) Teaching materials are compiled and edited by the lecturer
參考教材(Reference) Shimmura, T., Ichikari, R., Okuma, T., Ito, H., Okada, K., & Nonaka, T. (2020). Service robot introduction to a restaurant enhances both labor productivity and service quality. Procedia CIRP, 88, 589-594.
Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2020). Service robot implementation: a theoretical framework and research agenda. The Service Industries Journal, 40(3-4), 203-225.
課程大綱 Syllabus 學生學習目標
Learning Objectives		 單元學習活動
Learning Activities		 學習成效評量
Evaluation		 備註
Notes
序
No.		 單元主題
Unit topic		 內容綱要
Content summary
1 Introduction to Robots 1. Robots and artificial intelligence (AI)
2. The rapid advancements of robot technologies 		The concept of service robots 講授
媒體教學
 		 
2 The Development of Service Robot I 1. Autonomous robots
2. How Hollywood deals with the interactions and complex relationships between humans and robots 		the scopes of the definition of service robots 講授
媒體教學
 		 
3 The Development of Service Robot II 1. the service industry vs. service robots
2. use cases 		Service Robots in different Service Industries 講授
 		 
4 Service robot development model I 1. The service robot development model
2. The right robot for the right service 		How can companies make use of service robots? 演講
 		 
5 Service robot development model II 1. The service robot development model
2. Emotional Touch vs. Customized Tech
3. Individual Person vs. System-Based Approach
4. High Incremental Cost vs. Low Incremental Cost 		Understand of the service robot development model 講授
 		 
6 Service robot in Education I 1. Service robot implementation
2. A theoretical framework 		1. To describe their physical appearances, terms such as humanoid, or android
2. Though the terms also imply the tasks that robots can perform		 講授
媒體教學
 		 
7 Service robot in Education II 1. Robot designs 1. The Interplay of Robot Language Level with Children’s Language Learning during Storytelling
2. A Robot Teaching Young Children a Second Language-The Effect of Multiple Interactions on Engagement and Performance		 講授
 		 
8 Mid-Term Exam & Presentation Mid-Term Exam & Presentation Mid-Term Exam & Presentation 講授
實作
心得發表
 		報告
專題
期中考
 		Mid-Term Exam & Presentation  
9 The applications of service robot I 1. An Interactive Storytelling Robot for Early Constructive Childhood Intervention.
2. Character Development to Facilitate Retention in a Storytelling Robot 		The applications and acceptance of Storytelling Robots 講授
心得發表
 		作業
報告
其他評量-
 		 
10 Service robots in service industry I 1. A Hotel Staffed by robots
2. Analysis of robot hotel: Reconstruction of works with robots 		Consumer evaluation of hotel service robots 講授
媒體教學
心得發表
 		 
11 Service robots in service industry II 1. Adoption of robots and service automation by tourism and hospitality companies
2. Artificial intelligence and robotics technology in the hospitality industry - Current applications and future trends 		Review:
1. Can humanoid service robots perform better than service employees - A comparison of innovative behavior cues
2. Exploring hotel guests' perceptions of using robot assistants		 講授
媒體教學
心得發表
 		 
12 Service robots in varied fields 1. R-Tourism_Introducing the Potential Impact of Robotics and Service Automation in Tourism
2. Robots, artificial intelligence, and service automation in hotels 		Review:
1. Robots with Artificial Intelligence and Spectroscopic Sight in Hi-Tech Labor Market
2. Towards Robotic Things in Society		 講授
媒體教學
心得發表
 		 
13 The design and analysis of service robots 1. What causes the adoption failure of service robots : A Case of Henn-na Hotel in Japan
2. System analysis - robot-facilitated systems 		How to analyze the requirements of a robot-facilitated system 講授
實作
媒體教學
 		彈性教學
 		 
14 The introduction of development platform for service robots 1. System analysis - robot-facilitated systems
2. UML tools 		Development of use cases, and sequence diagrams for robot-facilitated systems 演講
實作
媒體教學
 		專題
彈性教學
 		 
15 Final Exam & Presentation Final Exam & Presentation
-Hands-on projects
- Presentation 		-Hands-on projects
- Presentation		 講授
實作
心得發表
 		報告
期末考
 		 
16 Final Exam & Presentation Final Exam & Presentation
-Hands-on projects
- Presentation 		-Hands-on projects
- Presentation		 講授
實作
心得發表
 		報告
期末考
 		Mid-Term Exam & Presentation  
彈性教學週活動規劃
序
No.		 實施期間
Period		 實施方式
Content		 教學說明
Teaching instructions		 彈性教學評量方式
Evaluation		 備註
Notes
1 起:2023-12-04 迄:2023-12-18 5.小專題 Project 1. selecting topic; 2. implementing the project; 3. completing proposal(word) and presentation sliders (PowerPoint); 4. oral presentation Commpleting proposal and presentation 無


教學要點概述：
1.自編教材 Handout by Instructor：
■ 1-1.簡報 Slids
■ 1-2.影音教材 Videos
■ 1-3.教具 Teaching Aids
□ 1-4.教科書 Textbook
□ 1-5.其他 Other
■ 2.自編評量工具/量表 Educational Assessment
□ 3.教科書作者提供 Textbook

成績考核 Performance Evaluation： 期末考：15%   期中考：15%   其他評量：10%   專題：20%   報告：20%   彈性教學：10%   作業：10%  

教學資源(Teaching Resources)：
□ 教材電子檔(Soft Copy of the Handout or the Textbook)
■ 課程網站(Website)
教學相關配合事項：The course integrates research projects from the National Science Council into the teaching (融入國科會研究計畫於教學，選課學生必須配合課程設計)
課程網站(Website)：Tronclass
扣考規定：https://curri.ttu.edu.tw/p/412-1033-1254.php