教學大綱表 (112學年度 第1學期)
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課程名稱
Course Title		 (中文) 服務型機器人
(英文) Service Robots And Social Robots 		開課單位
Departments		 資訊經營研究所
課程代碼
Course No.		 N5530
授課教師
Instructor		 胡志堅
學分數
Credit		 3.0 必/選修
core required/optional		 選修 開課年級
Level		 研究所
先修科目或先備能力(Course Pre-requisites)：
課程概述與目標(Course Overview and Goals)： 本課程著重於介紹智慧裝置及其整合應⽤系統，包含：IoT(Internet of Things)產品、感測技術、以及機器⼈等裝置的基本原理與概念知識，並藉由世界各地的研究案例、具體案例說明服務型機器人的相關應⽤。
課程設計包括隨堂研究案例說明、課堂討論、分組討論、與系統實作(彈性調整)，將有助於非⼯程背景的學習者認識智慧型服務系統與服務型機器人的趨勢。近一步，了解機器⼈於⼯業、商業、⾦融業、服務業、以及教育等產業之發展與應⽤。

教學⽬標:
 認識ICT(Internet and communication technology)的知識概念
 觀察智慧型服務系統與服務型機器人的趨勢
 了解機器⼈於⼯業、商業、服務業、及教育等產業的發展與應⽤
 引導學習者認識如何結合多種科技元素進行系統設計與開發
 建立學習者跨領域知識以及批判性思考能力
教科書(Textbook) 教師自編
參考教材(Reference) Shimmura, T., Ichikari, R., Okuma, T., Ito, H., Okada, K., & Nonaka, T. (2020). Service robot introduction to a restaurant enhances both labor productivity and service quality. Procedia CIRP, 88, 589-594.
Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2020). Service robot implementation: a theoretical framework and research agenda. The Service Industries Journal, 40(3-4), 203-225.
課程大綱 Syllabus 學生學習目標
Learning Objectives		 單元學習活動
Learning Activities		 學習成效評量
Evaluation		 備註
Notes
序
No.		 單元主題
Unit topic		 內容綱要
Content summary
1 機器⼈與智慧服務系統簡介 (Introduction) 1. Robots and artificial intelligence (AI)
2. The rapid advancements of robot technologies 		The concept of service robots 講授
 		 
2 服務型機器⼈的發展與應⽤(一) (The Development of Service Robot I) 1. Autonomous robots
2. How Hollywood deals with the interactions and complex relationships between humans and robots 		the scopes of the definition of service robots 講授
 		 
3 服務型機器⼈的發展與應⽤(二) (The Development of Service Robot II) 1. the service industry vs. service robots
2. use cases 		Service Robots in different Service Industries 講授
 		 
4 機器⼈與服務設計 (一) (Service robot development model I) 1. The service robot development model
2. The right robot for the right service 		How can companies make use of service robots? 演講
 		 
5 機器⼈與服務設計 (二) (Service robot development model II) 1. The service robot development model
2. Emotional Touch vs. Customized Tech
3. Individual Person vs. System-Based Approach
4. High Incremental Cost vs. Low Incremental Cost 		Understand of the service robot development model 講授
 		 
6 機器⼈與教育系統 (一) (Service robot in Education I) 1. Service robot implementation
2. A theoretical framework 		1. To describe their physical appearances, terms such as humanoid, or android
2. Though the terms also imply the tasks that robots can perform		 演講
 		 
7 機器⼈與教育系統 (二) (Service robot in Education II) 1. Robot designs 1. The Interplay of Robot Language Level with Children’s Language Learning during Storytelling
2. A Robot Teaching Young Children a Second Language-The Effect of Multiple Interactions on Engagement and Performance		 講授
 		 
8 服務機器⼈應用領域的發展 (The applications of service robot I) 1. An Interactive Storytelling Robot for Early Constructive Childhood Intervention.
2. Character Development to Facilitate Retention in a Storytelling Robot 		The applications and acceptance of Storytelling Robots 講授
 		 
9 期中考試週: 服務機器⼈應用領域的發展(分組報告/測驗) (Mid-Term Exam & Presentation) 期中考試週: 服務機器⼈應用領域的發展(分組報告/測驗) (Mid-Term Exam & Presentation) 期中考試週: 服務機器⼈應用領域的發展(分組報告/測驗) (Mid-Term Exam & Presentation) 講授
心得發表
 		報告
期中考
 		 
10 機器⼈與商業領域 (一) (Service robots in service industry I) 1. A Hotel Staffed by robots
2. Analysis of robot hotel: Reconstruction of works with robots 		Consumer evaluation of hotel service robots 講授
 		 
11 機器⼈與商業領域 (二) (Service robots in service industry II) 1. Adoption of robots and service automation by tourism and hospitality companies
2. Artificial intelligence and robotics technology in the hospitality industry - Current applications and future trends 		Review:
1. Can humanoid service robots perform better than service employees - A comparison of innovative behavior cues
2. Exploring hotel guests' perceptions of using robot assistants		 講授
 		 
12 服務機器⼈的多元領域應用 (Service robots in varied fields) 1. R-Tourism_Introducing the Potential Impact of Robotics and Service Automation in Tourism
2. Robots, artificial intelligence, and service automation in hotels 		Review:
1. Robots with Artificial Intelligence and Spectroscopic Sight in Hi-Tech Labor Market
2. Towards Robotic Things in Society		 講授
 		 
13 機器⼈與服務系統設計分析 (The design and analysis of service robots) 1. What causes the adoption failure of service robots : A Case of Henn-na Hotel in Japan
2. System analysis - robot-facilitated systems 		How to analyze the requirements of a robot-facilitated system 講授
 		 
14 機器⼈設計開發環境介紹 (The introduction of development platform for service robots) 1. System analysis - robot-facilitated systems
2. UML tools 		Development of use cases, and sequence diagrams for robot-facilitated systems 演講
 		 
15 Final Exam & Presentation Final Exam & Presentation
-Hands-on projects
- Presentation 		-Hands-on projects
- Presentation		 講授
實作
心得發表
 		報告
期末考
 		 
16 Final Exam & Presentation Final Exam & Presentation
-Hands-on projects
- Presentation 		-Hands-on projects
- Presentation		 講授
實作
心得發表
 		報告
期末考
 		 
彈性教學週活動規劃
序
No.		 實施期間
Period		 實施方式
Content		 教學說明
Teaching instructions		 彈性教學評量方式
Evaluation		 備註
Notes
1 起:2023-12-04 迄:2023-12-18 5.小專題 Project 1. selecting topic; 2. implementing the project; 3. completing proposal(word) and presentation sliders (PowerPoint); 4. oral presentation Commpleting proposal and presentation 無


教學要點概述：
1.自編教材 Handout by Instructor：
■ 1-1.簡報 Slids
■ 1-2.影音教材 Videos
■ 1-3.教具 Teaching Aids
□ 1-4.教科書 Textbook
□ 1-5.其他 Other
■ 2.自編評量工具/量表 Educational Assessment
□ 3.教科書作者提供 Textbook

成績考核 Performance Evaluation： 期末考：15%   期中考：15%   其他評量：10%   專題：20%   報告：20%   彈性教學：10%   作業：10%  

教學資源(Teaching Resources)：
□ 教材電子檔(Soft Copy of the Handout or the Textbook)
■ 課程網站(Website)
教學相關配合事項： 融入國科會研究計畫於教學
課程網站(Website)：Tronclass
扣考規定：http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504