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課程名稱 (中文) 服務型機器人
(英文) Service Robots And Social Robots
開課單位 資訊經營研究所
課程代碼 N5530
授課教師 胡志堅
學分數 3.0 必/選修 選修 開課年級 研究所
先修科目或先備能力:
課程概述與目標: 本課程著重於介紹智慧裝置及其整合應⽤系統,包含:IoT(Internet of Things)產品、感測技術、以及機器⼈等裝置的基本原理與概念知識,並藉由世界各地的研究案例、具體案例說明服務型機器人的相關應⽤。
課程設計包括隨堂研究案例說明、課堂討論、分組討論、與系統實作(彈性調整),將有助於非⼯程背景的學習者認識智慧型服務系統與服務型機器人的趨勢。近一步,了解機器⼈於⼯業、商業、⾦融業、服務業、以及教育等產業之發展與應⽤。

教學⽬標:
 認識ICT(Internet and communication technology)的知識概念
 觀察智慧型服務系統與服務型機器人的趨勢
 了解機器⼈於⼯業、商業、服務業、及教育等產業的發展與應⽤
 引導學習者認識如何結合多種科技元素進行系統設計與開發
 建立學習者跨領域知識以及批判性思考能力
教科書 教師自編
參考教材 Shimmura, T., Ichikari, R., Okuma, T., Ito, H., Okada, K., & Nonaka, T. (2020). Service robot introduction to a restaurant enhances both labor productivity and service quality. Procedia CIRP, 88, 589-594.
Belanche, D., Casaló, L. V., Flavián, C., & Schepers, J. (2020). Service robot implementation: a theoretical framework and research agenda. The Service Industries Journal, 40(3-4), 203-225.
課程大綱 學生學習目標 單元學習活動 學習成效評量 備註
單元主題 內容綱要
1 機器⼈與智慧服務系統簡介 1. Robots and artificial intelligence (AI)
2. The rapid advancements of robot technologies
The concept of service robots  
2 服務型機器⼈的發展與應⽤(一) 1. Autonomous robots
2. How Hollywood deals with the interactions and complex relationships between humans and robots
the scopes of the definition of service robots  
3 服務型機器⼈的發展與應⽤(二) 1. the service industry vs. service robots
2. use cases
Service Robots in different Service Industries  
4 機器⼈與服務設計 (一) 1. the service robot development model
2. Tthe right robot for the right service
How can companies make use of service robots?  
5 機器⼈與服務設計 (二) 1. The service robot development model
2. Emotional Touch vs. Customized Tech
3. Individual Person vs. System-Based Approach
4. High Incremental Cost vs. Low Incremental Cost
Understand of the service robot development model  
6 機器⼈與教育系統 (一) 1. Service robot implementation
2. A theoretical framework
1. To describe their physical appearances, terms such as humanoid, or android
2. Though the terms also imply the tasks that robots can perform
 
7 機器⼈與教育系統 (二) 1. Robot designs 1. The Interplay of Robot Language Level with Children’s Language Learning during Storytelling
2. A Robot Teaching Young Children a Second Language-The Effect of Multiple Interactions on Engagement and Performance
 
8 服務機器⼈應用領域的發展 1. An Interactive Storytelling Robot for Early Constructive Childhood Intervention.
2. Character Development to Facilitate Retention in a Storytelling Robot
The applications and acceptance of Storytelling Robots  
9 期中考試週: 服務機器⼈應用領域的發展(分組報告/測驗) 1. Parental Expectations, Concerns, and Acceptance of Storytelling Robots for Children
2. Walk the Line-Digital Storytelling as Embodied Spatial Performance
Understand of robot-facilitated storytelling  
10 機器⼈與商業領域 (一) 1. A Hotel Staffed by robots
2. Analysis of robot hotel: Reconstruction of works with robots
Consumer evaluation of hotel service robots  
11 機器⼈與商業領域 (二) 1. Adoption of robots and service automation by tourism and hospitality companies
2. Artificial intelligence and robotics technology in the hospitality industry - Current applications and future trends
Review:
1. Can humanoid service robots perform better than service employees - A comparison of innovative behavior cues
2. Exploring hotel guests' perceptions of using robot assistants
 
12 服務機器⼈的多元領域應用 1. R-Tourism_Introducing the Potential Impact of Robotics and Service Automation in Tourism
2. Robots, artificial intelligence, and service automation in hotels
Review:
1. Robots with Artificial Intelligence and Spectroscopic Sight in Hi-Tech Labor Market
2. Towards Robotic Things in Society
 
13 機器⼈與服務系統設計分析 1. What causes the adoption failure of service robots : A Case of Henn-na Hotel in Japan
2. System analysis - robot-facilitated systems
How to analyze the requirements of a robot-facilitated system  
14 機器⼈設計開發環境介紹 1. System analysis - robot-facilitated systems
2. UML tools
Development of use cases, and sequence diagrams for robot-facilitated systems  
15 機器⼈與IoT智慧服務系統專案設計 (一) 1. Introduction to robot development environemnt
2. Robot script editor
The implementation of service robot systems  
16 機器⼈與IoT智慧服務系統專案設計 (二) 1. The robot script basic
2. The examples of robot scripts
The implementation of service robot systems  
17 機器⼈的服務分析、設計、與實作 (一) 1. Graphical programming environment vs. Sheet based programming environment Hands-on projects  
18 機器⼈的服務分析、設計、與實作 (二) (期末考週) 1. Graphical programming environment vs. Sheet based programming environment -Hands-on projects
- Presentation
 

教學要點概述:
教材編選: ■ 自編教材 □ 教科書作者提供
評量方法: 期末考:15%   期中考:15%   報告:30%   :20%   平時考:20%  
教學資源: ■ 教材電子檔 □ 課程網站
扣考規定:http://eboard.ttu.edu.tw/ttuwebpost/showcontent-news.php?id=504